At Lexus pride ourselves on our commitment to world-class craftsmanship and industry-leading customer service. Our pledge to "treat each customer as a guest in your home" isn't just a promise that we make, it's a promise that we intend to keep.
We see innovation as a never-ending process, and we’re immensely proud of our expertise in anticipating future needs and desires. Yet we have an even more important core commitment; to deliver the very highest standard of safety and quality in each and every car that carries the Lexus marque. So on rare occasions, we may take the decision to announce a voluntary customer service campaign or safety recall, to ensure those standards are never compromised. To find out if your vehicle has been affected by a recall, use the VIN look-up tool below. You can also contact your local Lexus Centre in Leeds & Preston.
What is a Safety Defect?
A safety defect is a failure due to either design or construction, which is likely to have an affect on safe operation of the vehicle, posing a significant risk to the driver, occupants or other road users.
These defects can often involve sudden and catastrophic failure with little or no warning to enable the driver to take preventative action, and cannot normally be identified by routine maintenance checks or obvious changes to the vehicle’s normal performance.
What do I do if I receive a recall notice?
It's important that you ensure your vehicle is maintained in both a safe and roadworthy condition, so by ignoring a safety recall you could be committing an offence of using a defective vehicle. It may also affect any insurance claim you might make.
It's important to act promptly so that you don't put yourself, your passengers and other road users at risk. Follow the instructions given by Lexus in the correspondance, or contact Lexus Leeds if you need any help.