Customer Feedback

At Vantage Motor Group, our customers sit at the heart of everything we do. Whether you’re purchasing your first vehicle with us, returning for routine servicing, or exploring the latest models, we believe every interaction should reflect our commitment to quality, integrity, and care. Your experience truly matters, and hearing from you helps us continue to deliver the exceptional service we’re proud of.

While we always strive to get things right, we know that sometimes expectations may not be fully met. In those moments, we want you to feel confident that your voice is welcomed, valued, and acted upon. Our dedicated Customer Care team is here to listen, understand, and resolve any concerns as quickly and fairly as possible. Sharing your feedback—positive or otherwise—gives us the insight we need to improve, grow, and ensure every customer receives the standard of service we stand for.

Submitting your comments is simple. Using the form below, you can send us your thoughts, experiences, or suggestions. Once received, our team will review your message and follow up promptly with clarity, transparency, and a genuine commitment to putting things right where needed. Every submission is handled with the professionalism and respect you deserve.

Share Your Feedback here

Our core values are at the heart of everything we do. The way we communicate, the way we respond, and the way we hold ourselves accountable. We believe that great service isn’t just about selling cars; it’s about building long-lasting relationships built on trust.

Thank you for taking the time to share your experience with us. Your feedback helps shape the future of Vantage Motor Group, and we’re grateful for the opportunity to keep improving for you.

Complaints Procedure

Our aim is to provide you with excellent customer service. Occasionally, we may fail to meet your expectations, mistakes can happen, and when they do, we will try to put things right as quickly as possible. This document tells you about how we deal with any complaints you may have and aims to demonstrate our commitment to customer service.

If you have a complaint

We define a complaint as any expression of dissatisfaction, whether oral or written and whether justified or not. Your complaint will be taken seriously, and we will make every effort to resolve the problem straight away. To help us deal with your complaint as speedily as possible it would be helpful if you could provide us with as much information as possible about the regulated insurance or finance product purchased at an early stage. You can notify us of your complaint through the following channels.

In the first instance, please direct your complaint via the link above.

If your complaint or dissatisfaction is in relation to Regulated Finance and/or General Insurance products, you can contact below:

ITC Compliance Ltd,

3 Monarch Court

Emersons Green

Bristol

BS16 7FH

Telephone: 0117 440 3700

Email: complaints@itccompliance.co.uk

If you are still dissatisfied

If you wish to pursue your complaint further, you can contact the Financial Ombudsman Service within six months of receiving a final response. They shall conduct an independent review of your complaint to establish if it should be upheld or rejected. The Financial Ombudsman Service is there to act as impartial adjudicator and is responsible to the Financial Conduct Authority. You can find out more about the service by contacting:

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Tel: 0300 123 9123.

Website: www.financial-ombudsman.org.uk