Always there for you While life is different, we have made some changes to ensure that we can continue to operate conveniently and safely.

Visiting your Local Vantage Centre

During this time, you can still communicate with us remotely, our team members are on hand via telephone, live chat, email, and video. From choosing and buying your car online to booking your car into a Collection and Delivery slot for vehicle maintenance, Vantage is always there for you. We have implemented a new way of working to ensure we look after both you, and your car safely, up weighting safety procedures and working with the latest guidance from the Government to create the safest way for you to both service your vehicle and purchase a new car from us.

At Vantage, you can reserve or buy a car online with just a £99 deposit, then either safely click and collect your new vehicle or we can deliver it to your door. All whilst being covered by our 14-day money-back guarantee.

Your visit may look a little different, but you can still expect the high levels of service and friendly welcome you are used to at your local Vantage Centre. Please see below for full details of how we will be operating throughout this time.

Face Coverings When visiting our centre for your service appointment, please ensure you adhere to wearing a face covering as per the Government guidelines. Visiting our centres is strictly by appointment only. Book an Appointment

When to Stay at Home If you or anyone in your household do experience any symptoms associated with COVID-19, please do not hesitate to reschedule your appointment with us. The safety of our customers and employees is our main priority. Virtual Appointment

Contactless Payment With regards to payment, we are no longer accepting cash. Transactions will need to be paid for by card or bank transfer. Alternatively, we accept Pay Pal, Apple Pay or Contactless when applicable. Book an appointment

Safely Servicing Your Vehicle

As well as maintaining your vehicle, we must protect the safety of our customers and colleagues. Stringent processes have been put in place to give you complete peace of mind that we are looking after both you and your car.

Before your appointment, we will send you a checklist with your booking confirmation to ensure your car is safe for our colleagues to work on. At your appointment, please abide by our outlined safety procedures and signage. On arrival, we will place your key in a sealed plastic bag once you have checked your car in with us and take your temperature if it is over 37.8 degrees Celsius we will have to ask you to rearrange your appointment.

When your car is ready, one of our team members will call you to let you know and go through any work carried out remotely, documentation will be emailed to you including the invoice. Your vehicle will be fully sanitised and parked in a designated bay to collect.

Service Appointments Please ensure you have an appointment so we can arrange the most convenient and safest experience for you; Fully sanitised courtesy cars can be arranged in advance. Alternatively, utilise our dedicated waiting area created with social distancing in mind with a While-You-Wait appointment. You can bring your own refreshments and reading materials. Book an Appointment

Service Plans If you have a Service Plan, you do not need to worry about paying for your service at the centre as the cost is spread over monthly instalments. If you have not got a Service Plan but would like more information, please call one of our Service Advisors or use our online calculator for an instant quote. Service Plan Quote

Advice on Your Vehicle If you think there is something wrong with your car, please book an appointment and we can take a look at it or we can book a video appointment in the first instance to see if you need to come in or if there is an easy fix. Service Enquiry

Interested in Buying a Car?

From our website, you can explore our full range of new and used cars from the comfort of your own home, our Team members are on hand via telephone, live chat, email, and video to take you through the process remotely and will help answer any questions regarding the model you are interested in. If you see a car you like, as well as booking an appointment at the showroom, you can buy it online instantly or for a refundable £99 deposit you can reserve it online. We will get in touch with you to prioritise your reservation and you will have the option to either safely click and collect or we can deliver it to your door to avoid unnecessary travel. Plus, you'll be covered by our 14 day money-back guarantee.

Find out more

Learn more about buying online or reserving a car

Buy or reserve a car online If you see a car you like, you can buy it online from the comfort of your own home, alternatively reserve it for only £99 and a member of our friendly team will be in touch to discuss your options. You can also book a virtual appointment and a member of our team will be able to show you around the vehicle and answer any questions you may have. Buy Online

Online Vehicle Valuation If you are looking to part exchange your vehicle for an initial valuation you can use our online appraisal tool to get an instant quote. A member of our team will then get in touch to discuss with you a bespoke valuation for your vehicle. For more information on how much your vehicle is worth, get in touch today. Value your Vehicle

Collecting your New Car Although Handovers are going to look a little different over the coming weeks, you will be able to click and collect your vehicle with an allocated slot. Alternatively, we can arrange delivery to your house. If you have any questions after collection or delivery, you can still get back in touch. Get in touch

FAQs

What PPE has the Team been issued?

Our Team Members are provided with gloves, facemasks, and goggles. Plus, they will have their temperature taken every working day.

There will also be gloves on the Host Station for any customers that wish to use them.

Can I bring my children to the appointment?

Please leave children at home when possible. Children Areas will no longer be available.

What happens in a video appointment?

Through Zoom, we will arrange a video appointment at a time to suit you. We can take you through figures, show you around the car and key features you might be interested in. Please make sure you let us know which model you are interested in so we can have it ready to show you.

Why would I reserve a car online?

If you reserve a car online, it means that you have the first refusal on a vehicle with no obligation to buy it. Your reservation fee is completely refundable, so you have nothing to lose!

What if my car that I am part exchanging, does not drive as expected at handover?

We have the right to renegotiate the valuation if the car is not mechanically as expected. Please ensure you let us know of any mechanical issues in the initial appraisal so we can make sure your valuation is as accurate as possible, to begin with.

What if I do not fully understand how something works on my new vehicle?

Do not worry, we will still be on hand to help through either Live Chat, Social Media or give us a call. We can even create bespoke ‘how to’ videos if you need it for reference or/and arrange a follow-up video call to ensure you still feel looked after. We are here to help.

Why can’t I just pop in to have my car looked at, do I have to book an appointment?

With regards to service, we are working on an appointment only basis so we can limit the number of people in a centre at one time to maintain social distancing. So much so that we are limiting While-You-Wait appointments too. Please call ahead, we will make sure we get an appointment arranged as soon as we can.

Also, it is important that you understand the new appointment process that comes with your booking confirmation. There is a checklist that needs to be followed for safety purposes.

What is on the Service Pre-Appointment Checklist that comes with the Booking Confirmation?

Reminder to bring a Facemask
Remove all contents from your vehicle.
Ensure your car is cleaned to a reasonable standard.
Bring your own refreshments if required.
Aim to arrive 10 minutes before your appointment time.
If you have booked a courtesy car, please bring a check code from
the DVLA site for insurance:

https://www.viewdrivingrecord.service.gov.uk/driving-record/licence-number

What process is undertaken when sanitising a vehicle?

When a car is sanitised, as well as our normal car cleanse; we will be using Anti-viral fog and applying Vehicle Protection Equipment to the wheel, hand brake, floor mat and seat whilst your vehicle is being worked on.

Do I need to book an appointment if I am a Trades Parts customer?

Please call in advance if you are a trades part customer so we can give you specific centre instructions.

Thank You Thank you for your co-operation to provide a safe environment for you and our team. We would like to reassure you that our standards will remain high and you can trust us to look after you and your car. We look forward to welcoming you.

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