As well as being able to provide help and support remotely through email and telephone, you can utilise our other channels including Live Chat, Video and Social Media. We have also introduced measures to protect your safety when visiting one of our showrooms.
The safety of our customers and team members is our top priority, we want to ensure your visit is as straightforward and contact-free as possible. Along with strict safety procedures in place, we are diligently cleaning and disinfecting Showrooms throughout the day and keeping the number of people in a centre to a minimum.
Our Team Members are provided with gloves, facemasks, and goggles. Plus, they will have their temperature taken every working day.
There will also be gloves on the Host Station for any customers that wish to use them.
Please leave children at home when possible. Children Areas will no longer be available.
Through Zoom, we will arrange a video appointment at a time to suit you. We can take you through figures, show you around the car and key features you might be interested in. Please make sure you let us know which model you are interested in so we can have it ready to show you.
To test drive a car, for insurances purposes we will require:
Firstly, to guarantee the car you want test drive is ready and sanitised for you and secondly, we can make sure we don’t have too many people in the dealership at any one time to maintain social distancing.
If you reserve a car online, it means that you have the first refusal on a vehicle with no obligation to buy it. This is ideal if you cannot make an appointment immediately or it is out of our opening hours. Also, your reservation fee is completely refundable, so you have nothing to lose!
We have the right to renegotiate the valuation if the car is not mechanically as expected. Please ensure you let us know of any mechanical issues in the initial appraisal so we can make sure your valuation is as accurate as possible, to begin with.
We want to make sure that you spend as little time at the centre as possible to reduce the risk of contamination for yourself out our team members. We will send you all the information you need before handover.
Do not worry, we will still be on hand to help through either Live Chat, Social Media or give us a call. We can even create bespoke ‘how to’ videos if you need it for reference or/and arrange a follow-up video call to ensure you still feel looked after. We are here to help.
If your vehicle is due an MOT, from the 30th March onwards, it will be extended by 6 months. Learn more on the Government website.
We will get you booked in as soon as possible, if you are a Vantage customer, we will be in touch, if not please feel free to contact us.
We are working on an appointment only basis so we can limit the number of people in a centre at one time to maintain social distancing. So much so that we are limiting While-You-Wait appointments too. Please call ahead, we will make sure we get an appointment arranged as soon as we can.
Also, it is important that you understand the new appointment process that comes with your booking confirmation. There is a checklist that needs to be followed for safety purposes.
When a car is sanitised, as well as our normal car cleanse; we will be using Anti-viral fog and applying Vehicle Protection Equipment to the wheel, hand brake, floor mat and seat whilst your vehicle is being worked on.
Please call in advance if you are a trades part customer so we can give you specific centre instructions.