Visiting your Local Vantage Centre
Our Centres are open as usual, seven days a week, so you can visit our showrooms, test drives our vehicles and get your car serviced. Our team are still on hand via telephone, live chat, email, and video if you would prefer to communicate with us remotely. With COVID-19 restrictions lifting, we would like to provide reassurance that we will continue to deliver a safe environment for our customers and team members. We will be regularly cleaning and sanitising surfaces, and our showrooms are fully set up to maintain social distancing. Hand sanitisation stations are also available throughout the centre.
From choosing and buying your car, to booking your car into a Collection and Delivery slot for vehicle maintenance, Vantage is always there for you. You can reserve or buy a car online with just a £99 deposit, then either safely click and collect your new vehicle or we can deliver it to your door. All whilst being covered by our 14-day money-back guarantee.
Your visit may look a little different, but you can still expect the high levels of service and friendly welcome you are used to at your local Vantage Centre. Please see below for full details of how we will be operating throughout this time.
FAQs
What PPE has the Team been issued?
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Our Team Members are provided with gloves, facemasks, and goggles. Plus, they will have their temperature taken every working day.
There will also be gloves on the Host Station for any customers that wish to use them.
What happens in a video appointment?
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Through Zoom, we will arrange a video appointment at a time to suit you. We can take you through figures, show you around the car and key features you might be interested in. Please make sure you let us know which model you are interested in so we can have it ready to show you.
Why would I reserve a car online?
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If you reserve a car online, it means that you have the first refusal on a vehicle with no obligation to buy it. Your reservation fee is completely refundable, so you have nothing to lose!
What if my car that I am part exchanging, does not drive as expected at handover?
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We have the right to renegotiate the valuation if the car is not mechanically as expected. Please ensure you let us know of any mechanical issues in the initial appraisal so we can make sure your valuation is as accurate as possible, to begin with.
What if I do not fully understand how something works on my new vehicle?
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Do not worry, we will still be on hand to help through either Live Chat, Social Media or give us a call. We can even create bespoke ‘how to’ videos if you need it for reference or/and arrange a follow-up video call to ensure you still feel looked after. We are here to help.
What is on the Service Pre-Appointment Checklist that comes with the Booking Confirmation?
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- Remove all contents from your vehicle.
- Ensure your car is cleaned to a reasonable standard.
- Aim to arrive 10 minutes before your appointment time.
- If you have booked a courtesy car, please bring a check code from the DVLA site for insurance:
https://www.viewdrivingrecord.service.gov.uk/driving-record/licence-number
What process is undertaken when sanitising a vehicle?
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When a car is sanitised, as well as our normal car cleanse; we will be using Anti-viral fog and applying Vehicle Protection Equipment to the wheel, hand brake, floor mat and seat whilst your vehicle is being worked on.
Do I need to book an appointment if I am a Trades Parts customer?
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Please call in advance if you are a trades part customer so we can give you specific centre instructions.
