Always There For You However you choose to buy or maintain your car with us, we have measures in place to operate safely and conveniently for you.

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Visiting your Local Vantage Centre

Our Centres are open as usual, seven days a week, so you can visit our showrooms, test drives our vehicles and get your car serviced. Our team are still on hand via telephone, live chat, email, and video if you would prefer to communicate with us remotely. With COVID-19 restrictions changing, we would like to provide reassurance that we will continue to deliver a safe environment for our customers and team members. We will be regularly cleaning and sanitising surfaces, and our showrooms are fully set up to maintain social distancing. Hand sanitisation stations are also available throughout the centre.

From choosing and buying your car, to booking your car into a Collection and Delivery slot for vehicle maintenance, Vantage is always there for you. You can reserve or buy a car online with just a £99 deposit, then either safely click and collect your new vehicle or we can deliver it to your door. All whilst being covered by our 14-day money-back guarantee.

Your visit may look a little different, but you can still expect the high levels of service and friendly welcome you are used to at your local Vantage Centre. Please see below for full details of how we will be operating throughout this time.

Face Coverings As per the Government advice, we recommend that you wear a face mask when entering our Centres and if you would prefer a team member to wear a mask during your appointment, please ask. Contact Us

When to Stay at Home If you or anyone in your household do experience any symptoms associated with COVID-19, please do not hesitate to reschedule your appointment with us. The safety of our customers and employees is our main priority. Virtual Appointment

Contactless Payment We advise that transactions are paid for by card or bank transfer and we will also accept PayPal, Apple Pay or Contactless when applicable. Book an Appointment

Safely Servicing Your Vehicle

As well as maintaining your vehicle, we must protect the safety of our customers and colleagues. Stringent processes have been put in place to give you complete peace of mind that we are looking after both you and your car.

Before your appointment, we will send you a checklist with your booking confirmation to ensure your car is safe for our colleagues to work on. At your appointment, please abide by our outlined safety procedures and signage.

When your car is ready, one of our team members will let you know and go through any work carried out, documentation will be emailed to you including the invoice. Your vehicle will be fully sanitised and parked in a designated bay to collect.

Service Appointments Please ensure you have an appointment so we can arrange the most convenient and safest experience for you; Fully sanitised courtesy cars can be arranged in advance. Alternatively, utilise our dedicated waiting area created with social distancing in mind with a While-You-Wait appointment. You can help yourself to refreshments while you wait. Book an Appointment

Service Plans If you have a Service Plan, you do not need to worry about paying for your service at the centre as the cost is spread over monthly instalments. If you have not got a Service Plan but would like more information, please call one of our Service Advisors or use our online calculator for an instant quote. Service Plan Quote

Advice on Your Vehicle If you think there is something wrong with your car, please book an appointment and we can take a look at it or we can book a video appointment in the first instance to see if you need to come in or if there is an easy fix. Service Enquiry

Interested in Buying a Car?

From our website, you can explore our full range of new and used cars from the comfort of your own home, our team members are on hand via telephone, live chat, email, and video to take you through the process and will help answer any questions regarding the model you are interested in. If you see a car you like, as well as viewing it in our showroom, you can buy it online instantly or for a refundable £99 deposit you can reserve it online. We will get in touch with you to prioritise your reservation and you will have the option to safely collect your vehicle from our Centre or we can deliver it to your door. Plus, you'll be covered by our 14-day money-back guarantee.

Find Out More

Buy or reserve a car online If you see a car you like, you can buy it online from the comfort of your own home, alternatively reserve it for only £99 and a member of our friendly team will be in touch to discuss your options. You can also visit our Centre, where we will be able to show you around the vehicle and answer any questions you may have. Buy Online

Online Vehicle Valuation If you are looking to part exchange your vehicle for an initial valuation you can use our online appraisal tool to get an instant quote. A member of our team will then get in touch to discuss with you a bespoke valuation for your vehicle. For more information on how much your vehicle is worth, get in touch today. Value your Vehicle

Test Drives You can now visit us and test drive any of our vehicles unaccompanied. To ensure your safety, all cars will be fully sanitised before and after the test drive. You must bring a valid driving license and a recent utility bill to confirm your ID and address. Speak to a member of our team today who can book you in for a test drive appointment at a time that suits you. Get in Touch

FAQs

What PPE has the Team been issued?

Our Team Members are provided with gloves, facemasks, and goggles. Plus, they will have their temperature taken every working day.

There will also be gloves on the Host Station for any customers that wish to use them.

What happens in a video appointment?

Through Zoom, we will arrange a video appointment at a time to suit you. We can take you through figures, show you around the car and key features you might be interested in. Please make sure you let us know which model you are interested in so we can have it ready to show you.

Why would I reserve a car online?

If you reserve a car online, it means that you have the first refusal on a vehicle with no obligation to buy it. Your reservation fee is completely refundable, so you have nothing to lose!

What if my car that I am part exchanging, does not drive as expected at handover?

We have the right to renegotiate the valuation if the car is not mechanically as expected. Please ensure you let us know of any mechanical issues in the initial appraisal so we can make sure your valuation is as accurate as possible, to begin with.

What if I do not fully understand how something works on my new vehicle?

Do not worry, we will still be on hand to help through either Live Chat, Social Media or give us a call. We can even create bespoke ‘how to’ videos if you need it for reference or/and arrange a follow-up video call to ensure you still feel looked after. We are here to help.

What is on the Service Pre-Appointment Checklist that comes with the Booking Confirmation?

Remove all contents from your vehicle.
Ensure your car is cleaned to a reasonable standard.
Aim to arrive 10 minutes before your appointment time.
If you have booked a courtesy car, please bring a check code from the DVLA site for insurance:

https://www.viewdrivingrecord.service.gov.uk/driving-record/licence-number

What process is undertaken when sanitising a vehicle?

When a car is sanitised, as well as our normal car cleanse; we will be using Anti-viral fog and applying Vehicle Protection Equipment to the wheel, hand brake, floor mat and seat whilst your vehicle is being worked on.

Do I need to book an appointment if I am a Trades Parts customer?

Please call in advance if you are a trades part customer so we can give you specific centre instructions.

Thank You Thank you for your co-operation to provide a safe environment for you and our team. We would like to reassure you that our standards will remain high and you can trust us to look after you and your car. We look forward to welcoming you.

York Road, Knaresborough, United Kingdom, HG5 0SS.

Reg Office: York Road, Knaresborough, United Kingdom, HG5 0SS.

Reg. Company Number: 4652938

VAT Reg. No. 813789892

Financial disclosure

Vantage Motor Group Ltd is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.

We can introduce you to a limited number of finance providers. We do not charge fees for our Consumer Credit services. We may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them, typically either a fixed fee or a fixed percentage of the amount you borrow. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required.