Your Safety is our Priority At Vantage, we understand that where you choose to buy and maintain your car isn't a decision you make lightly and therefore it's not a responsibility we take for granted. Our passion to provide the highest quality of service ensures every customer of Vantage drives away satisfied, safe and happy on every journey and we have made changes to continue this.

Visiting your Local Vantage Centre

As well as being able to provide help and support remotely through email and telephone, you can utilise our other channels including Live Chat, Video and Social Media. We have also introduced measures to protect your safety when visiting one of our showrooms.

Keeping our Customers & Colleagues Safe

The safety of our customers and team members is our top priority, we want to ensure your visit is as straightforward and contact-free as possible. Along with strict safety procedures in place, we are diligently cleaning and disinfecting Showrooms throughout the day and keeping the number of people in a centre to a minimum.

We will be working strictly on an appointment-only basis.
We are stipulating that no more than two adults attend an appointment.
A team member will meet you at the front of the showroom to direct you to the correct department.
In the showroom, we ask you to remain a safe two-metre distance from our other customers and our colleagues. We have placed clear markings on the floor to help you with this.
A one-way system will be in place and signposted.
Team members have been issued with Personal Protective Equipment and will have their temperature taken as part of our morning checks.
Disposable gloves will be made available to customers and if you want to wear your own Personal Protective Equipment please feel free.
We have installed protective Perspex Screens where needed.
We encourage you to use the Hand Sanitising Stations that have been placed around the centre.

Contactless Payment With regards to payment, we are no longer accepting cash. Transactions will need to be paid for by card or bank transfer. Alternatively, we accept Pay Pal, Apple Pay or Contactless when applicable. Make an Enquiry

Appointments We will be working on an appointment basis and we are stipulating that no more than two adults attend an appointment. A team member will meet you at the front of the showroom to direct you to the correct department. Video Appointment

When to Stay at Home If you or anyone in your household do experience any symptoms associated with COVID-19, please do not hesitate to reschedule your appointment with us or we can arrange a video appointment depending on the nature of your visit. Book an Appointment

Safely Servicing Your Vehicle

As well as maintaining your vehicle, we must protect the safety of our customers and colleagues. Stringent processes have been put in place to give you complete peace of mind that we are looking after both you and your car.

Before your appointment, we will send you a checklist with your booking confirmation to ensure your car is safe for our colleagues to work on. At your appointment, please abide by our outlined safety procedures and signage. We will place your key in a sealed plastic bag once you have checked your car in with us.

When your car is ready, one of our team members will call you to let you know and go through any work carried out remotely, documentation will be emailed to you including the invoice. Your vehicle will be fully sanitised and parked in a designated bay to collect.

Service Appointments Please ensure you have an appointment so we can arrange the most convenient and safest experience for you; Fully sanitised courtesy cars can be arranged in advance. Alternatively, utilise our dedicated waiting area created with social distancing in mind with a While-You-Wait appointment. You can bring your own refreshments and reading materials. Book an Appointment

Service Plans If you have a Service Plan, you do not need to worry about paying for your service at the centre as the cost is spread over monthly instalments. If you have not got a Service Plan but would like more information, please call one of our Service Advisors or use our online calculator for an instant quote. Service Plan Quote

Advice on Your Vehicle If you think there is something wrong with your car, please book an appointment and we can take a look at it or we can book a video appointment in the first instance to see if you need to come in or if there is an easy fix. Service Enquiry

Interested in Buying a Car?

From our website, you can explore our full range of new and used cars from the comfort of your own home, Live Chat directly with one of Sales Team Members or request a personalised video of any model you are interested in. You can even book a Video Appointment to discuss any questions, features or finance on a vehicle.

If you see a car you like, for a refundable £99 deposit you can reserve it online instantly. We will get in touch with you to prioritise your reservation, giving you the first opportunity to view the vehicle with no obligation to buy. When we are open we will have a number of procedures in place to create a safe buying experience.

Reserve Online

Test Drive Experience We want you to be able to fully experience how great it is to drive one of our products therefore we will be offering unaccompanied Test Drives to maintain social distancing standards. You must book an appointment so we can ensure you bring the correct documentation and guarantee the vehicle is completely sanitised beforehand. Book a Test Drive

Part Exchange Process For an initial valuation, you can use our online tool to see how much your vehicle is worth. However, we will need to physically inspect your car during an appointment, but we will not go inside the car until handover where the vehicle will be driven to make sure it is mechanically as expected. Value your Vehicle

Happy Handovers We have a dedicated Handover Area which is sanitised regularly, you will be allocated a specific time slot to guarantee your vehicle is ready. We will ensure you have as much information as possible before collecting your vehicle, so you do not have to spend much time in the Centre. If you have any questions after delivery, you can still get back in touch. Request a Video

FAQs

What PPE has the Team been issued?

Our Team Members are provided with gloves, facemasks, and goggles. Plus, they will have their temperature taken every working day.

There will also be gloves on the Host Station for any customers that wish to use them.

Can I bring my children to the appointment?

Please leave children at home when possible. Children Areas will no longer be available.

What happens in a video appointment?

Through Zoom, we will arrange a video appointment at a time to suit you. We can take you through figures, show you around the car and key features you might be interested in. Please make sure you let us know which model you are interested in so we can have it ready to show you.

What will I need to bring to my appointment if I want a Test Drive?

To test drive a car, for insurances purposes we will require:

Your Driving Licence
Driving Licence Check Code from the Government website https://www.gov.uk/view-driving-licence
A recent utility bill to confirm your name and address
A pre authorisation of £600 on a credit card

Why do I need to book my Test Drive in advance?

Firstly, to guarantee the car you want test drive is ready and sanitised for you and secondly, we can make sure we don’t have too many people in the dealership at any one time to maintain social distancing.

Why would I reserve a car online?

If you reserve a car online, it means that you have the first refusal on a vehicle with no obligation to buy it. This is ideal if you cannot make an appointment immediately or it is out of our opening hours. Also, your reservation fee is completely refundable, so you have nothing to lose!

What if my car that I am part exchanging, does not drive as expected at handover?

We have the right to renegotiate the valuation if the car is not mechanically as expected. Please ensure you let us know of any mechanical issues in the initial appraisal so we can make sure your valuation is as accurate as possible, to begin with.

Why are handovers so much shorter?

We want to make sure that you spend as little time at the centre as possible to reduce the risk of contamination for yourself out our team members. We will send you all the information you need before handover.

What if I do not fully understand how something works on my new vehicle?

Do not worry, we will still be on hand to help through either Live Chat, Social Media or give us a call. We can even create bespoke ‘how to’ videos if you need it for reference or/and arrange a follow-up video call to ensure you still feel looked after. We are here to help.

What do I need to do if I have missed by MOT and Service due to the Centre Closure?

If your vehicle is due an MOT, from the 30th March onwards, it will be extended by 6 months. Learn more on the Government website.

We will get you booked in as soon as possible, if you are a Vantage customer, we will be in touch, if not please feel free to contact us.

Why can’t I just pop in to have my car looked at, do I have to book an appointment?

We are working on an appointment only basis so we can limit the number of people in a centre at one time to maintain social distancing. So much so that we are limiting While-You-Wait appointments too. Please call ahead, we will make sure we get an appointment arranged as soon as we can.

Also, it is important that you understand the new appointment process that comes with your booking confirmation. There is a checklist that needs to be followed for safety purposes.

What is on the Service Pre-Appointment Checklist that comes with the Booking Confirmation?

Remove all contents from your vehicle.
Ensure your car is cleaned to a reasonable standard.
Bring your own refreshments if required.
Aim to arrive 10 minutes before your appointment time.
If you have booked a courtesy car, please bring a check code from
the DVLA site for insurance:

https://www.viewdrivingrecord.service.gov.uk/driving-record/licence-number

What process is undertaken when sanitising a vehicle?

When a car is sanitised, as well as our normal car cleanse; we will be using Anti-viral fog and applying Vehicle Protection Equipment to the wheel, hand brake, floor mat and seat whilst your vehicle is being worked on.

Do I need to book an appointment if I am a Trades Parts customer?

Please call in advance if you are a trades part customer so we can give you specific centre instructions.

Thank You Thank you for your co-operation to provide a safe environment for you and our team. We would like to reassure you that our standards will remain high and you can trust us to look after you and your car. We look forward to welcoming you.

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