During this time, you can still communicate with us remotely,
our team members are on hand via telephone, live chat, email, and video. From
choosing and buying your car online to booking your car into a Collection and
Delivery slot for vehicle maintenance, Vantage is always there for you. We
have implemented a new way of working to ensure we look after both you, and
your car safely, up weighting safety procedures and working with the latest
guidance from the Government to create the safest way for you to both service
your vehicle and purchase a new car from us.
At Vantage, you can reserve or buy a car online with just a £99 deposit, then either safely click and collect your new vehicle or we can deliver it to your door. All whilst being covered by our 14-day money-back guarantee.
Your visit may look a little different, but you can still expect the high levels of service and friendly welcome you are used to at your local Vantage Centre. Please see below for full details of how we will be operating throughout this time.
Our Team Members are provided with gloves, facemasks, and goggles. Plus, they will have their temperature taken every working day.
There will also be gloves on the Host Station for any customers that wish to use them.
Please leave children at home when possible. Children Areas will no longer be available.
Through Zoom, we will arrange a video appointment at a time to suit you. We can take you through figures, show you around the car and key features you might be interested in. Please make sure you let us know which model you are interested in so we can have it ready to show you.
If you reserve a car online, it means that you have the first refusal on a vehicle with no obligation to buy it. Your reservation fee is completely refundable, so you have nothing to lose!
We have the right to renegotiate the valuation if the car is not mechanically as expected. Please ensure you let us know of any mechanical issues in the initial appraisal so we can make sure your valuation is as accurate as possible, to begin with.
Do not worry, we will still be on hand to help through either Live Chat, Social Media or give us a call. We can even create bespoke ‘how to’ videos if you need it for reference or/and arrange a follow-up video call to ensure you still feel looked after. We are here to help.
With regards to service, we are working on an appointment only basis so we can limit the number of people in a centre at one time to maintain social distancing. So much so that we are limiting While-You-Wait appointments too. Please call ahead, we will make sure we get an appointment arranged as soon as we can.
Also, it is important that you understand the new appointment process that comes with your booking confirmation. There is a checklist that needs to be followed for safety purposes.
When a car is sanitised, as well as our normal car cleanse; we will be using Anti-viral fog and applying Vehicle Protection Equipment to the wheel, hand brake, floor mat and seat whilst your vehicle is being worked on.
Please call in advance if you are a trades part customer so we can give you specific centre instructions.