face mask
Your Safety is Our Priority Safety Update 24/07/2020: Due to Government legislation, all customers must wear a face covering when entering a Vantage Centre. Thanks in advance for your co-operation.

Visiting your Local Vantage Centre

As well as being able to provide help and support remotely through email and telephone, you can utilise our other channels including Live Chat, Video and Social Media. We have also introduced measures to protect your safety when visiting one of our showrooms. We have implemented a new way of working to ensure we look after both you, and your car safely, up weighting safety procedures and working with the latest guidance from the Government to create the safest way to service your vehicle.

Your visit may look a little different, but you can still expect the high levels of service and friendly welcome you are used to at your local Vantage Centre. View our video below on what to expect on your visit.

P.S. Don't forget to bring your face covering.

Scroll down for further information on our safety measures and procedures or for our full Covid-19 Risk Assesment please and the precautions we have in place, please click here.

Safely Servicing Your Vehicle

As well as maintaining your vehicle, we must protect the safety of our customers and colleagues. Stringent processes have been put in place to give you complete peace of mind that we are looking after both you and your car.

Before your appointment, we will send you a checklist with your booking confirmation to ensure your car is safe for our colleagues to work on. At your appointment, please abide by our outlined safety procedures and signage. We will place your key in a sealed plastic bag once you have checked your car in with us.

When your car is ready, one of our team members will call you to let you know and go through any work carried out remotely, documentation will be emailed to you including the invoice. Your vehicle will be fully sanitised and parked in a designated bay to collect.

Interested in Buying a Car?

From our website, you can explore our full range of new and used cars from the comfort of your own home, Live Chat directly with one of Sales Team Members or request a personalised video of any model you are interested in. You can even book a Video Appointment to discuss any questions, features or finance on a vehicle.

If you see a car you like, for a refundable £99 deposit you can reserve it online instantly. We will get in touch with you to prioritise your reservation, giving you the first opportunity to view the vehicle with no obligation to buy. When we are open we will have a number of procedures in place to create a safe buying experience.

Reserve Online

FAQs

What PPE has the Team been issued?

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Our Team Members are provided with gloves, facemasks, and goggles. Plus, they will have their temperature taken every working day.

There will also be gloves on the Host Station for any customers that wish to use them.

Can I bring my children to the appointment?

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Please leave children at home when possible. Children Areas will no longer be available.

What happens in a video appointment?

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Through Zoom, we will arrange a video appointment at a time to suit you. We can take you through figures, show you around the car and key features you might be interested in. Please make sure you let us know which model you are interested in so we can have it ready to show you.

What will I need to bring to my appointment if I want a Test Drive?

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In order to test drive a car unaccompanied, we will require the following for insurance purposes:

  • Your Driving Licence
  • A recent utility bill to confirm your name and address
Don't forget to bring a suitable face covering or mask to enter the dealership.

    Why do I need to book my Test Drive in advance?

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    Firstly, to guarantee the car you want test drive is ready and sanitised for you and secondly, we can make sure we don’t have too many people in the dealership at any one time to maintain social distancing.

    Why would I reserve a car online?

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    If you reserve a car online, it means that you have the first refusal on a vehicle with no obligation to buy it. This is ideal if you cannot make an appointment immediately or it is out of our opening hours. Also, your reservation fee is completely refundable, so you have nothing to lose!

    What if my car that I am part exchanging, does not drive as expected at handover?

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    We have the right to renegotiate the valuation if the car is not mechanically as expected. Please ensure you let us know of any mechanical issues in the initial appraisal so we can make sure your valuation is as accurate as possible, to begin with.

    Why are handovers so much shorter?

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    We want to make sure that you spend as little time at the centre as possible to reduce the risk of contamination for yourself out our team members.  We will send you all the information you need before handover.

    What if I do not fully understand how something works on my new vehicle?

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    Do not worry, we will still be on hand to help through either Live Chat, Social Media or give us a call. We can even create bespoke ‘how to’ videos if you need it for reference or/and arrange a follow-up video call to ensure you still feel looked after. We are here to help.

    What do I need to do if I have missed by MOT and Service due to the Centre Closure?

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    It is important to make sure your car remains in tip top condition so please get in touch with us as soon as possible to book in any missed work and we can arrange an appointment at your convenience.

    Why can’t I just pop in to have my car looked at, do I have to book an appointment?

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    We are working on an appointment only basis so we can limit the number of people in a centre at one time to maintain social distancing. So much so that we are limiting While-You-Wait appointments too. Please call ahead, we will make sure we get an appointment arranged as soon as we can.

    Also, it is important that you understand the new appointment process that comes with your booking confirmation. There is a checklist that needs to be followed for safety purposes.

    What is on the Service Pre-Appointment Checklist that comes with the Booking Confirmation?

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    • Reminder to bring a Facemask
    • Remove all contents from your vehicle.
    • Ensure your car is cleaned to a reasonable standard.
    • Bring your own refreshments if required.
    • Aim to arrive 10 minutes before your appointment time.
    • If you have booked a courtesy car, please bring a check code from
    • the DVLA site for insurance:

    https://www.viewdrivingrecord.service.gov.uk/driving-record/licence-number

    What process is undertaken when sanitising a vehicle?

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    When a car is sanitised, as well as our normal car cleanse; we will be using Anti-viral fog and applying Vehicle Protection Equipment to the wheel, hand brake, floor mat and seat whilst your vehicle is being worked on.

    Do I need to book an appointment if I am a Trades Parts customer?

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    Please call in advance if you are a trades part customer so we can give you specific centre instructions.

    Thank You Thank you for your co-operation to provide a safe environment for you and our team. We would like to reassure you that our standards will remain high and you can trust us to look after you and your car. We look forward to welcoming you.