Hyundai Service Promise | Preston | Vantage Hyundai

Hyundai Service Promise from Vantage Motor Group

At Vantage Hyundai, we work hard to apply our Passion to Please ethos to every part of our customer experience. We consider every customer a valuable driver and strive after customer satisfaction by offering excellent service. When it comes to servicing your Hyundai, you can be sure of the level of expertise and care that you will receive thanks to our Hyundai Service Promise.

At Vantage Hyundai, we value all our customers, and promise to:

  • Listen carefully and actively follow up on what you tell us,
  • Maintain a clean, safe and friendly environment,
  • Schedule an appointment that is convenient for you,
  • Attend to you promptly on arrival in a friendly and professional manner,
  • Provide you with an accurate time and cost estimation,
  • Obtain your prior authorization before commencing any additional work,
  • Thoroughly explain all repairs performed and review all costs,
  • Ensure your vehicle is returned at the time agreed in a clean and tidy condition,
  • Make contact within 3 business days to ensure you are satisfied with the services provided by Vantage Hyundai.

On arrival we will: 

-​Ensure that you and your vehicle are seen to promptly, 

-Discuss the work to be carried out and provide a fully inclusive quote, 

-Agree a time when your vehicle will be ready to collect from us. 

During the service we will:

-Ensure that only our expertly trained Hyundai technicians carry out work on your vehicle,

-Perform checks to ensure that your vehicle is up to date, as recommended by Hyundai, and if not we will update it free of charge,

-Provide a professional recommendation if we identify any parts that require replacing, whether they should be replaced immediately or at which point in the future they should be re-checked,

-Source and replace additional parts, with your permission,

-Use genuine Hyundai parts which all carry a 2 year, unlimited mileage warranty*,

-Contact you to confirm when your car is ready for collection.

At collection we will:

-Explain the invoice to you to ensure that you understand the work that has been carried out, and any costs incurred.

Following your visit we will:

-Do everything we can to call you within 3 days of your visit to make sure that you are completely satisfied with the service carried out. It is important to us that we monitor and continually improve the service we offer as customer satisfaction is our number one priority.

*Parts fitted during a warranty repair have a warranty duration equal to the remaining period of the vehicle warranty.